ADAVB 2018/2019 Annual Report

1 2 | A D A V B A N N U A L R E P O R T 2 0 1 8 / 1 9 Strategic priority area: Capability Aim: To ensure that the ADAVB is contemporary, responsive and meets our strategic goals through continuous improvement. Work area highlights Improvement of IT systems Extensive planning and background work was undertaken for the development of the new ADAVB membership management database and integrated website. The new database was implemented in May 2019 and the early stage of this new system was released in time for membership renewals in June 2019. The new system will allow efficient management of member details and requests. Interaction with members will be further improved with a streamlined and easy-to-use member dashboard and website. A new office email system was also implemented, resulting in greater efficiency and capability in sharing information. Training Staff capability was improved through ongoing training in areas that directly contributed to improved work roles and therefore better service delivery for members. Some of this training included evaluation and research, membership marketing, events and sponsorship, graphic design and video editing. Much of this training has resulted in cost savings to the ADAVB as staff are now able to carry out these functions confidently and with greater expertise, without the need for outsourcing. This is particularly evident in the communications team. ADAVB Council and Executive continued to participate in media training and professional development in the areas of media skills, member engagement, membership value and advocacy.