Advice and Support

Access a range of support and advisory services to help you during the pandemic.

Professional advice

Members can contact us to discuss all aspects of practicing through the pandemic. 

Also keep an eye out for email updates and check our COVID-19 recent updates web page, which is regularly updated.

General advice

Victorian Department of Health and Human Services

  • Symptoms and risks
  • Where to get tested
  • COVID-19 public enquiry hotlines:
    • National: 1800 020 080
    • Victorian: 1800 675 398
  • COVID-19 clinical advice hotline (Victorian Department of Health and Human Services):
    • Ph: 1300 651 160, 24 hours a day. Choose the ‘Specialist Medical Advice’ option. Pending demand, you may be asked to leave a message for return phone call. 

Mental health support

Members can access free confidential counselling with our member assistance program provided by LifeWorks. To make an appointment, or for phone counselling 24/7, call 1300 361 008.

The Dental Board of Australia Dental Practitioner Support Service is available to all dental practitioners. To access the service, call 1800 377 700 or visit

Beyond Blue and the Department of Health and Human Services also provide mental health support, tips and advice.


Find HR information, FAQs and templates at

Contact the HR Advisory service, 8:30am to 6pm, Monday to Friday, on 1300 232 462 or

Financial support

Victorian funding for small businesses and sole traders

The following support was available to eligible dental practices and sole traders in 2020/21:

  • Business Support Fund*
  • Business Support Fund expansion program
  • Business Support Fund – third round
  • Sole Trader Support Fund
  • Business Costs Assistance Program round two

*The first Business Support Fund was problematic and some business owners did not receive the Fund despite meeting eligibility criteria. The Victorian Ombudsman has investigated and released a report with recommendations and responses by the Department of Jobs, Precincts and Regions.

Business support in the current lockdown July 2021

The Victorian Government will provide new cash grants for businesses affected by the current lockdown. These grants will be paid automatically to eligible businesses and sole traders across the state that have and will receive payments through the Business Costs Assistance Program relating to the May-June lockdown and will receive the Victorian Government’s new support payments of $2000.

We also understand that the Victorian Government has reached agreement with the Federal Government to fund income support payments for workers affected by the public health restrictions. It is expected that payment of $600 will be made to workers that lose 20 hours or more of work during the period of the lockdown, and payments of $375 will be made to workers that lose between 8-20 hours of work during the period of the lockdown. Details have yet to be finalised for the COVID-19 Disaster Payment, but more information can be found on the Australian Government Services Australia website.

Advocacy and action

The ADA and ADAVB have worked tirelessly to represent and support members through the COVID-19 pandemic. An outline of the action we’ve taken as the situation unfolded can be viewed below: