Advice and Support

Access a range of support and advisory services to help you during the pandemic.

This page was last updated 4 November 2021.

Recent webinars

As COVID-19 restrictions start to ease in Victoria, practices will need to reopen to provide full care to patients. There are significant considerations through this transition period. Each practice has its own unique set of challenges and faces the same concerns. Explore the considerations to fully reopening your practice to provide full care with these recent webinars presented by Dr Eryn Agnew, Amanda Brown, A/Prof Matt Hopcraft, Dr Adam Keyes-Tilly and Dr Jeremy Sternson.

Returning to practice with a high case load – practice management from ADAVB on Vimeo.


Returning to practice with a high COVID-19 case load: clinical management from ADAVB on Vimeo.

Professional advice

Members can contact us to discuss all aspects of practicing through the pandemic. 

Also keep an eye out for email updates and check our COVID-19 recent updates web page, which is regularly updated.

Financial support for small businesses, sole traders and workers 

COVIDSafe Deep Cleaning Rebate

The rebate covers up to 80 per cent of cleaning costs, capped at $10,000 (for a total cleaning cost of $12,500). Find details on the Business Victoria website.

COVID-19 Test Isolation Payment

A $450 payment is available to eligible people while they or someone they are caring for have to self-isolate while waiting for COVID-19 test results. Find details on the Victorian Government’s Coronavirus website.

Pandemic Leave Disaster Payment

A $1500 payment is available to support eligible people during the 14 days of self-isolation, quarantine or caring for someone with COVID-19. Find details on the Services Australia website.

Additional information

General advice

Victorian Department of Health and Human Services

  • Symptoms and risks
  • Where to get tested
  • COVID-19 public enquiry hotlines:
    • National: 1800 020 080
    • Victorian: 1800 675 398
  • COVID-19 clinical advice hotline (Victorian Department of Health and Human Services):
    • Ph: 1300 651 160, 24 hours a day. Choose the ‘Specialist Medical Advice’ option. Pending demand, you may be asked to leave a message for return phone call. 

Mental health support

Members can access free confidential counselling with our member assistance program provided by LifeWorks. To make an appointment, or for phone counselling 24/7, call 1300 361 008.

The Dental Board of Australia Dental Practitioner Support Service is available to all dental practitioners. To access the service, call 1800 377 700 or visit

Beyond Blue and the Department of Health and Human Services also provide mental health support, tips and advice.

HR advice

  • Find HR information, FAQs and templates here.
  • Find instructions for what you can do in the event you need to stand down workers due to a lockdown here.
  • Contact the HR Advisory service, 8:30am to 6pm, Monday to Friday, on 1300 232 462 or