Wed 07 May 2025 7:00 PM - 8:00 PM
Minimising risks with patient complaints in Endodontics
We all know dentistry can get intense, and complex situations are inevitable, especially for endodontic enthusiasts. Unsurprisingly, the statistics have shown that problems in Endodontics are more likely to lead to complaints and claims in Australia than other areas of dentistry (Roddis 2008, Fisher 2011, Johnstone & Evans 2023). The webinar aims to equip you with the skills to:
Learn how to:
- Recognise common situations or red flags that can lead to patient complaints.
- Analyse real world scenarios involving patient complaints to understand the underlying causes.
- Develop strategies to proactively minimise the risk of patient complaints.
- Enhance your communication skills to address patient concerns, provide clear explanations and to obtain informed consent.
Presented by Dr Aovana Timmerman
This course is ideal for younger dentists and is FREE for students. If you are a dental student who is not registered with ADA, please send an email to cpd@adavb.org to register.
CPD hours: 1 clinical hour
RSVP by Monday 5 May 2025
After registering for this CPD webinar event, you will receive confirmation of registration. Once registration has closed you will receive a separate email with the Zoom webinar log on details.
Schedule
Speakers
Dr Aovana Timmerman 
Dr Aovana Timmerman completed her dental degree at the University of Melbourne in 2001 and fellowship with the Royal Australasian College of Dental Surgeons (RACDS) in 2010, before obtaining the Doctorate of Clinical Dentistry in Endodontics in 2016.
Currently, Dr Timmerman demonstrates for dental students at Melbourne Dental School and examines dentists for the RACDS and Australian Dental Council. She is also pursuing a PhD in endodontic education and is actively involved with research.
