Tue 24 October 2023 1:30 PM - 5:00 PM
Practice manager's toolkit for growth – part 2
In this second session, we will focus on the developmental pathway of front office team members.
We will strategise and workshop new ways of helping them become highly trained advocates for your business. We will do this by working through three key skills: patient communication, answering the telephone and asking for referrals.
Learn how to
identify a development pathway for each administration team members and create an action plan to assist their growth
use internal marketing tools to grow the dental practice
increase the conversion of ‘shopper phone calls’ into loyal patients
grow dental practice and ensure it has robust systems for communicating with patients.
Presented by Dr Toni Surace
CPD hours: 3 Non-clinical hours
RSVP by Tuesday 17/10/2023.
Please note: Photographs may be taken at this event and may be used on the ADAVB website, social media or publications to promote ADAVB events and ADAVB membership. Please advise us if you do not wish to be photographed.
Dr Toni Surace
Dr Surace graduated from Melbourne University in 1995 and is an international presenter, high performance coach, trainer and author. Dr Surace is the Managing Director of Momentum Management, where she works with dentists across Australia helping them become more efficient, more organised and improve their communication with patients and their teams. She also teaches leadership and confidence.
Dr Surace has a background in positive psychology and emotional intelligence combined with neurolinguistic programming. She uses her skills to help dentists become more resilient, handle stress, and achieve a good balance of work and life. Dr Surace is a huge advocate of mental health in the dental profession. After suffering her own personal battles with mental health, she is very open to discuss coping mechanisms, and to bringing awareness to the signs and symptoms of mental health diseas